TERMS & CONDITIONS

Last Updated: April 2026

Welcome to Mitrav (“Mitrav”, “we”, “our”, “us”). These Terms & Conditions govern your access to and use of www.mitrav.com and the purchase of products from our online store.

This website is owned and operated by RS World Enterprises, a proprietorship registered in New Delhi, India (GSTIN: 07HCXPS6061P1Z9).

By accessing the Website or placing an order, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

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1. Account Responsibility

You may create an account for easier checkout and order tracking. You agree to:

• Provide accurate and complete information

• Maintain confidentiality of your login credentials

• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that provide false, inaccurate, or misleading information, or that violate these Terms.

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2. Product Information

• All products, including silver jewellery and related accessories, are described and priced as accurately as possible.

• Product images are for illustrative purposes only and may vary slightly due to lighting, photography, or screen settings.

• As many products may be handcrafted, minor variations in finish, weight, or detailing may occur.

• We reserve the right to modify, discontinue, or update product details, pricing, or availability at any time without prior notice.

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3. Pricing & Payment

• All prices are listed in Indian Rupees (INR).

• Prices are inclusive of applicable GST unless otherwise specified.

• Payment must be made in full at the time of purchase.

We accept payments via credit/debit cards, UPI, net banking, wallets, and other methods available at checkout.

All transactions are processed through secure third-party payment gateways integrated with Shopify. We do not store your debit/credit card details, UPI PINs, CVV numbers, or banking credentials.

We reserve the right to cancel orders in cases of:

• Pricing or technical errors

• Suspected fraudulent activity

• Payment authorization failure

Refunds for cancelled orders will be processed to the original payment method.

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4. Orders & Fulfilment

• Orders are confirmed only after successful payment and confirmation email.

• Once placed, orders cannot be modified or cancelled except as permitted under our Return & Refund Policy.

• Order confirmation and tracking details will be sent via email/SMS once dispatched.

We reserve the right to refuse or cancel any order at our sole discretion, including bulk or suspicious transactions.

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5. Shipping

• Orders are generally dispatched within 1–3 business days (excluding Sundays and public holidays).

• Estimated delivery within India is 3–7 business days, depending on location.

• Delivery timelines are indicative and may vary due to courier delays, weather, or force majeure events.

For international orders:

• Delivery timelines may vary.

• Customs duties, import taxes, or local charges (if applicable) are the responsibility of the customer.

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6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

• Products may be returned within 7 days of delivery if unused, unworn, and in original packaging with tags intact.

• Refunds are processed within 5–7 business days after inspection and approval.

For hygiene and safety reasons, certain items may not be eligible for return.

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7. Promotions & Discounts

• Promotional offers are valid only during the specified period.

• Only one discount code may be applied per order unless stated otherwise.

• Offers are non-transferable and cannot be exchanged for cash.

• We reserve the right to modify, suspend, or withdraw promotions without prior notice.

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8. User Conduct

By using the Website, you agree not to:

• Violate any applicable Indian laws or regulations

• Infringe intellectual property or proprietary rights

• Upload malicious software, spam, or harmful code

• Provide false or misleading information

• Attempt unauthorized access to the Website, servers, or payment systems

Violation may result in account termination and legal action.

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9. Intellectual Property

All content on this Website—including logos, product designs, images, graphics, text, layout, and branding—is the intellectual property of Mitrav and/or its licensors and is protected under applicable Indian intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

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10. Third-Party Services

Our store is hosted on Shopify. We may also use third-party services including payment gateways, logistics providers, and analytics tools.

We are not responsible for the policies or practices of third-party platforms. Your interactions with such services are governed by their respective terms and policies.

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11. Limitation of Liability

All products and services are provided on an “as is” and “as available” basis.

To the maximum extent permitted under applicable Indian law, Mitrav shall not be liable for:

• Indirect, incidental, punitive, or consequential damages

• Loss of profits, revenue, or data

• Delays caused by third-party logistics or payment providers

Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim.

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12. Indemnification

You agree to indemnify and hold Mitrav, its owners, directors, employees, and affiliates harmless from any claims, liabilities, damages, losses, or legal expenses arising from:

• Your breach of these Terms

• Your misuse of the Website

• Violation of applicable laws

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13. Termination

We reserve the right to suspend or terminate your access to the Website or your account without prior notice if:

• You breach these Terms

• Fraudulent or suspicious activity is detected

• Required by law or regulatory authority

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14. Changes to Terms

We may update these Terms from time to time to comply with legal, regulatory, or operational changes. Updated Terms will be posted on this page with the revised date.

Continued use of the Website constitutes acceptance of the revised Terms.

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15. Contact Information

For any questions, concerns, or grievances regarding these Terms, please contact:

Mitrav
RS World Enterprises
Proprietor: Rahul Sharma
GSTIN: 07HCXPS6061P1Z9
New Delhi, India
Email: mitravstore@gmail.com
Phone: +91 8595381453

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