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Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from www.mitrav.com (the “Site”).

Personal Info We Collected

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse, we also collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. This automatically collected data is referred to as “Device Information”.

We gather Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer, often including an anonymous unique identifier.

  • Log Files: Track actions occurring on the Site and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and timestamps.

  • Web Beacons, Tags, and Pixels: Electronic files used to record information about your browsing activities.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect specific information including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. However, we do not store your credit card or payment details. This data is referred to as “Order Information”.

When we mention “Personal Information” in this policy, we mean both Device Information and Order Information.

By accessing the Site or the Mitrav App, and/or making a purchase, you consent to the use of your personal information as detailed below:

We use Order Information primarily to fulfill any orders placed through the Site, including:

  • Processing your payment information

  • Arranging for shipping

  • Providing invoices and/or order confirmations

Additionally, Order Information may be used to:

  • Communicate with you via SMS, Email, WhatsApp, RCS, and other platforms

  • Screen orders for potential fraud or risk

  • Offer you information or marketing related to our products or services

We use Device Information to:

  • Detect potential fraud and risk (especially using your IP address)

  • Improve and optimize the Site by analyzing customer browsing behavior

  • Assess the effectiveness of marketing and advertising campaigns

Your Rights

If you are a European resident, you have rights to access, correct, update, or delete the personal information we hold about you. If you wish to exercise these rights, please contact us through the details provided below.

Please note that your information may be processed outside of Europe, including in countries such as Canada and the United States, to fulfill contracts or for our legitimate business interests.

For more information about our privacy practices, questions, or complaints, please contact our Grievance and Nodal Officer:

Mitrav Jewellery
Grievance and Nodal Officer

RS World Enterprises
New Delhi, India
Email: mitravstore@gmail.com

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