Mitrav – Terms of Service

Welcome to Mitrav! These Terms of Service (“Terms”) govern your use of our website and the purchase of silver jewellery through our platform. Please read these Terms carefully before accessing or using our services.

1. Overview

These Terms constitute a legal agreement between you (“User” or “Customer”) and Mitrav (“we,” “us,” or “our”). By using our website or making a purchase, you agree to be bound by these Terms, as well as our Privacy Policy and Return & Refund Policy.

2. Eligibility

To use this website or place an order, you must be at least 18 years of age and capable of entering into legally binding agreements under applicable law.

3. Account Creation

You may choose to create an account for faster checkout and order tracking. You are responsible for safeguarding your login credentials and all activities under your account.

4. Product Information

• All silver jewellery is described and priced as accurately as possible.
• Images are for reference and may slightly differ due to lighting or screen settings.
• We reserve the right to modify or discontinue products without prior notice.

5. Pricing & Payment

• Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes.
• We accept secure online payments via credit/debit cards, UPI, and other methods as listed at checkout.
• All transactions are processed through secure payment gateways.

6. Orders & Fulfillment

• Orders are confirmed only after successful payment.
• Once confirmed, orders cannot be modified. Please review your cart before placing an order.
• You will receive a confirmation email with order tracking information once dispatched.

7. Shipping Policy

• Orders are shipped within 1–2 business days.
• Estimated delivery within India: 5–8 business days.
• International shipping timelines and charges vary and may include customs duties which are the buyer’s responsibility.

8. Returns & Refunds

• Items can be returned within 7 days of delivery if they are unused, in original packaging, and with tags intact.
• Customized or engraved items are not eligible for return unless damaged or defective.
• Refunds are processed to the original payment method within 5–7 business days after product inspection.

9. Promotions & Discounts

• Promotional codes and discounts are applicable only during the offer period.
• Only one discount code can be used per order.
• Offers are non-transferable and cannot be redeemed for cash.

10. User Conduct

By using the website, you agree not to:

• Violate any laws or third-party rights.
• Upload malicious content or spam.
• Impersonate another person or use false information.

11. Intellectual Property

All content including logos, product photos, text, and designs on the Mitrav website is the exclusive property of Mitrav or its licensors. Unauthorized use is strictly prohibited.

12. Third-Party Services

We may link to third-party websites for convenience. We are not responsible for the content, privacy, or operations of these external sites.

13. Limitation of Liability

• All services and products are provided “as is” and “as available.”
• Mitrav shall not be liable for indirect, incidental, or consequential damages arising out of the use of the website or products.

14. Indemnity

You agree to indemnify and hold Mitrav harmless from any claim or demand, including legal fees, arising from your breach of these Terms or violation of any law.

15. Termination

We may suspend or terminate access to your account or the website for violation of these Terms or misuse of the platform.

16. Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Delhi, India.

17. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page and are effective upon publication. Continued use of the website after changes indicates your acceptance.

18. Contact Us

For any queries regarding these Terms, please contact:

📧 Email: mitravstore@gmail.com

 📍 Address: New Delhi , India